Privacy Policy now32

Personal Information We Collect

During the account registration process and use of the now32 platform, we collect several categories of personal information to enable us to provide our services safely and effectively. The information collected includes:

• Identity Information: Full name, date of birth, identity card number (MyKad), nationality and residential address.
• Contact Information: Email address, mobile phone number and, where applicable, postal address.
• Financial Information: E-wallet account details (Touch 'n Go), DuitNow account number, transaction information via FPX and crypto transaction records (USDT, BTC, ETH) to facilitate deposit and withdrawal processing.
• Identity Verification Information: Documents uploaded for the account verification process (KYC) such as a copy of MyKad or passport.
• Platform Usage Data: Betting records, game history, activity patterns, login timestamps and session data.
• Technical Information: IP address, device type, operating system, web browser type and general location data.

Purpose of Data Collection and Processing

The personal information we collect is used for legitimate and limited purposes. now32 processes your personal data for the following purposes:

• Account Management: Creating, verifying, managing and maintaining the security of player accounts, including the identity verification process (KYC).
• Financial Transaction Processing: Executing deposit and withdrawal transactions securely through supported payment methods.
• Service Provision: Enabling access to all now32 games and services, including slots, live casino, sports betting and table games.
• Service Communications: Sending account-related notifications, bonus updates and any important information relevant to the platform.
• Regulatory Compliance: Meeting compliance obligations under international licensing requirements, including anti-money laundering (AML) measures.
• Platform Security: Identifying and preventing fraud, account misuse and activities that violate the platform's Terms & Conditions.
• Responsible Gambling: Monitoring gameplay patterns to help identify players who may need support or need to apply betting limits.
• Service Improvement: Analysing aggregated usage data to improve the platform's user experience.

Disclosure of Information to Third Parties

now32 does not sell or rent players' personal information to any third party. However, in certain limited and controlled circumstances, we may need to share data with the following parties:

• Payment Service Providers: Payment gateways, e-wallet providers and financial institutions that process deposit and withdrawal transactions on our behalf.
• Gaming Technology Providers: Game software developers who need access to minimum session data to ensure smooth gameplay.
• Regulatory Authorities: International licensing bodies and law enforcement agencies when required by law or court order.
• Identity Verification Service Providers: Companies that provide KYC services to verify players' identities in accordance with compliance requirements.

All third parties working with now32 are required to comply with strict privacy policies and are prohibited from using player data for any purpose other than those specified in the service agreement with us.

Cookies and Tracking Technologies

The now32 platform uses cookies and similar tracking technologies to improve the user experience and maintain session security. There are several types of cookies we use:

• Session Cookies: Required to maintain a secure login session. These cookies are deleted automatically when you close your web browser.
• Preference Cookies: Store your chosen language settings, preferred currency and display preferences so they do not need to be reconfigured each time.
• Security Cookies: Help detect suspicious login attempts and protect accounts from unauthorised access.
• Analytics Cookies: Collect usage data in a non-identifiable form to help us understand how players interact with the platform.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality, particularly the ability to stay logged in or save your personal preferences.

Data Security Measures

now32 invests in layered security infrastructure to ensure players' personal data remains protected at all times. The security measures we apply include:

• Data Encryption in Transit: All communication between your browser and now32's servers is encrypted using 256-bit TLS/SSL protocol.
• Data Encryption at Rest: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using industry-standard encryption.
• Internal Access Control: Access to players' personal data is restricted to staff with a legitimate business need. All access is automatically logged.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) for an extra layer of security on their accounts.
• Regular Security Audits: The now32 platform undergoes regular security audits by independent parties to identify and address any vulnerabilities.
• Incident Response Plan: We have clear procedures for handling any data security incidents and notifying the relevant parties within the required timeframe.

Your Rights as a now32 Player

As a registered now32 player, you have rights regarding your personal data. We are committed to respecting and facilitating the following rights:

• Right of Access: You have the right to request a copy of all personal data we hold in relation to your account.
• Right of Rectification: You may request the correction of any inaccurate or incomplete information in our records.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that we limit the processing of your data while a complaint is under review.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the now32 support team via live chat or email. We will endeavour to process your request within a reasonable timeframe.

Data Retention and Deletion

now32 retains players' personal data for as long as the account remains active or as long as it is needed to provide services. However, we also have obligations to retain certain records in accordance with international licensing and regulatory requirements.

• Financial Records: Deposit and withdrawal transaction records are retained for the period required by regulatory bodies for audit and fraud prevention purposes.
• KYC Records: Identity verification documents are retained for as long as the account is active and for a specified period after account closure in accordance with AML compliance requirements.
• Game Records: Game activity logs are retained for dispute resolution and fairness audit purposes.
• Technical Data: Server logs and technical data are generally retained for a shorter period based on operational requirements.

When you request account closure, we will process that request and delete data that is no longer required, subject to applicable regulatory retention obligations. Data that must be retained will be kept in a secure and controlled environment.

Changes to This Privacy Policy

now32 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. When significant changes occur, we will:

• Update the "Last Updated" date at the top of this document.
• Display a notification within registered players' accounts about the policy changes.
• In the case of major changes, send a notification via email to the registered address.

Continued use of the now32 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage players to review this page periodically to stay informed about how their data is protected and managed.

Contact Us About Personal Data

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by now32, please contact our support team through the following channels:

• 24/7 Live Chat: Use the live chat feature within the now32 platform for an immediate response from our support team, available in both Malay and English.
• Email: [email protected] — for written enquiries about privacy and player rights requests.

The now32 support team operates 24 hours a day, 7 days a week and is ready to assist in both Malay and English. We treat every privacy-related enquiry seriously and aim to respond within a reasonable timeframe.